Last updated: 2026
Free Quote Requests
Requesting a quote is always free. No payment is collected to review your project information, so no refund applies at that stage.
Paid Estimating Work
Paid work is confirmed in writing before it begins, including scope, deliverables, fee, and turnaround. Refund eligibility depends on how much of that confirmed work has been performed at the time of your request.
When Work Begins
Work is considered started once our team begins document review or quantity measurement on your project. We will tell you the status of your project when you contact us about a refund.
Cancellation and Refund Eligibility
Refunds are handled as follows:
- Cancelled before work begins: full refund of amounts paid for that scope
- Cancelled after work begins but before delivery: refund of the portion of the fee attributable to work not yet performed
- Cancelled after the deliverable has been issued: no refund, because the work has been completed and delivered
- Work we are unable to complete for reasons within our control: full refund of amounts paid for the uncompleted scope
Work Already Completed
Fees for completed and delivered work remain payable. Where a deliverable is partially complete, we will provide a summary of the work performed so the refundable portion can be identified.
Revisions Before Refunds
If a deliverable does not match the confirmed scope, tell us. Corrections and revisions within the agreed scope are provided at no additional charge, and we will address the issue before considering a refund.
Duplicate Payments
Duplicate or overpaid amounts are refunded in full once verified, regardless of project status.
Third-Party and Payment Processing Fees
Where a payment processor charges non-recoverable transaction fees, those fees may be deducted from a partial refund. This does not apply to duplicate payments or to work we were unable to perform.
Refund Processing
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider, typically within several business days after approval.
How to Request a Refund
Send your request, project name, and invoice reference to our support email. We will confirm receipt, review the project status, and respond with a decision and reasoning.
Contact Us
Questions about this page can be directed to Build Bridge LLC at info@buildbridgellc.com, support at support@buildbridgellc.com, or by phone at 877-493-0310.